Frequently Asked Questions
Answers to all your questions about 399bt
From deposits to VIP benefits, verification to fast withdrawals — detailed answers on all the important topics at 399bt, all on one page.
399bt — whether you are about to start playing or are already in the middle of a session, many questions can come to mind. This FAQ page has been put together to give clear and honest answers to the questions Bangladeshi players ask most. VIP cashback, deposits via bKash or Nagad, fast withdrawals, or account verification — reading through the sections below should clear up almost all your doubts. If you still cannot find an answer, our 24/7 support team is always ready.
VIP
VIP Benefits
399bt has four VIP levels in total — Bronze, Silver, Gold and Platinum. Each level has a different weekly cashback rate. Bronze offers up to 0.2%, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0% weekly cashback. The higher the level, the greater the benefits and the better the service.
Moving up a VIP level depends on your regular gaming activity. The more actively you play and spend time on the platform, the faster you can reach the next level. 399bt's VIP system rewards your long-term participation — better benefits await at every level.
Cashback is calculated each week based on your net losses. It is credited directly to your account at the rate set for your VIP level. At the Platinum level it can reach up to 1.0%. There is no separate application needed — cashback is applied automatically.
Higher VIP levels offer priority customer service, exclusive promo offers, and faster withdrawal processing, in addition to weekly cashback. Gold and Platinum members can get direct assistance from 399bt's dedicated support team. These benefits make your overall gaming experience better.
It depends entirely on the pace of your gaming activity. A player who plays regularly and actively on 399bt can move from Bronze to Silver relatively quickly. There is no fixed number of days — the more active you are, the faster you progress.
Withdrawal
How to Withdraw
The minimum withdrawal amount from 399bt is ৳800. Whether you withdraw via bKash, Nagad, Rocket, Upay, or bank transfer, the amount must be at least ৳800. Withdrawal requests below this amount cannot be processed.
Before withdrawing winnings from a bonus, the wagering requirement must be met. Wagering is calculated only on the bonus amount, not on the combined deposit and bonus. For example, a 20x wagering requirement on a ৳1,200 bonus means a total of ৳24,000 must be wagered. Only after this requirement is met will the bonus winnings become withdrawable.
Withdrawal processing at 399bt is generally completed within 15 minutes to 2 hours. This is one of the fastest payment turnaround times in Bangladesh. The process is even faster for verified accounts. Bank transfers may take a little longer.
Yes, 399bt's withdrawal system is active seven days a week, twenty-four hours a day. Whether it is late at night or a public holiday, you can submit a withdrawal request at any time. The standard processing time of 15 minutes to 2 hours applies on holidays as well.
Funds normally arrive within 2 hours. If it takes longer, first confirm that your payment details are correct. Then contact 399bt's 24/7 live chat or send an email to [email protected]. Keep your transaction ID — it helps resolve issues quickly.
Verification
Verification & Documents
Account verification is done for your own security. It ensures that no one else can access your account without authorization and that withdrawals reach only the rightful owner. 399bt checks the authenticity of every account to maintain SSL encryption and fair play.
The most widely accepted document in Bangladesh is the National ID Card (NID). A passport or driving licence may also be accepted. Clear photos of both the front and back of the document must be submitted. Verification is faster when the numbers, name, and photo are clearly visible.
Yes, this is very important. The name on your 399bt account and the name on your bKash, Nagad, Rocket, Upay, or bank account must be exactly the same. If the names do not match, the withdrawal process may be held up. Use your correct name at the time of registration.
All personal information and documents submitted to 399bt are kept secure through SSL encryption. This information is not sold or shared with any third party. It is used solely for identity verification and security purposes, in accordance with the privacy policy.
You can deposit and start playing initially, but verification must be completed before making a withdrawal. It is best to finish verification as soon as possible — this way there will be no delays when you want to withdraw funds in the future.
Deposit
Deposit Funds
You can start depositing from as little as ৳300 at 399bt through any payment method. The same minimum applies across bKash, Nagad, Rocket, Upay, and bank transfer. If you deposit ৳300 or more for the first time, you will be eligible for a welcome bonus.
To deposit with Nagad, log in to your 399bt account, go to the deposit section, and select Nagad. Send the required amount to the Nagad number shown on screen. Enter the payment reference number correctly — without it the deposit cannot be verified. The minimum deposit is ৳300.
The deposit process via bKash is just as straightforward as with Nagad. On the 399bt deposit page, select bKash, send money to the bKash number shown, and use the correct reference number. The funds will be added to your balance within a few minutes. The minimum deposit is ৳300.
399bt itself does not charge any deposit fee — whatever you deposit will be credited in full to your gaming balance. However, your payment provider (bKash, Nagad, Rocket, Upay, or bank) may apply their own transaction charges. Contact your payment provider for details on those charges.
Deposits normally come through within a few minutes. If not, first save your transaction ID and a screenshot of the payment. Then contact 399bt's live chat or send an email to [email protected]. If the correct reference number was used, the issue can be resolved quickly.
Still have questions? We are ready to help
399bt's support team is available in Bengali and English seven days a week, twenty-four hours a day. Get instant help via live chat or send a detailed question by email.