Our Commitment to Responsible Gaming
399bt believes that an enjoyable gaming experience should always take place in a safe and informed environment. Our tools and policies are here to keep you protected — for players 21 and over only.
What is Responsible Gaming?
Online gaming is a form of entertainment — just like watching a film or enjoying a cricket match. But like any entertainment, it is important to keep it within limits. 399bt always wants every user to have a controlled, informed, and enjoyable experience.
Responsible gaming means deciding in advance how much time and money you will spend, staying within your limits rather than getting frustrated over losses, and seeking help if you ever feel that gaming is getting out of control. 399bt takes this seriously and provides a number of effective tools and features for exactly that purpose.
Remember, 399bt is only for people aged 21 years or older. Minors are not permitted to open an account or play any games. If someone close to you is a minor, it is your responsibility to keep them away from this platform.
Our Protection Tools
399bt offers several effective tools to help you stay in control of your gaming.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly, or monthly basis. The 399bt support team will help you configure this setting. Once a limit is set, it takes effect immediately.
Time-Out
If you feel you need a break for a few days, use the time-out feature. You can temporarily pause your account for anywhere from 24 hours up to 90 days.
Self-Exclusion
A self-exclusion option is available for a longer-term break. Once activated, your account will be completely closed for the chosen period and cannot be reactivated during that time.
Loss Limit
Set a cap on how much you can lose within a given timeframe. Once the limit is reached, the session closes automatically, removing the risk of chasing losses impulsively.
Minor Protection
If children or teenagers are in your home, keep your account logged out on shared devices. Never share your password with anyone. 399bt does not allow anyone under 18 to open an account.
24/7 Support
For any issue, contact 399bt via live chat or email. Our Bengali-speaking support team is always ready — any time, day or night.
Warning Signs of Problem Gambling
If even one of the signs below applies to you, it is time to seek help. This is not a sign of weakness — it is a sign of self-awareness.
- Feeling the urge to bet more in order to recover losses.
- Paying more attention to gaming than to family, friends, or work.
- Borrowing money or dipping into savings to fund gaming.
- Hiding how much you are playing from family or friends.
- Wanting to stop but being unable to do so.
- Feeling anger, frustration, or anxiety after a loss, and those feelings lasting a long time.
- Struggling to cover daily expenses (food, rent, bills) yet continuing to play.
Simple Tips for Safe Gaming
Set a budget in advance
Decide how much money you will spend on gaming each week or month and never go beyond that limit. The deposit limit feature at 399bt handles this for you automatically.
Set a time limit
Before you start playing, decide how long you will play. You can use an alarm or a timer. Long sessions increase distraction and reduce your ability to make sound decisions.
Think of gaming as entertainment, not income
Online gaming is for entertainment. You may win, or you may not. Never tell yourself you have to win back money you have lost — that mindset is the biggest risk of all.
Do not play under stress
Avoid gaming when you are angry, sad, or frustrated. Decisions made in that state are often poor and carry a higher risk of losing more money.
Take regular breaks
Take short breaks during long sessions. Have some tea, go for a walk, or spend time with family. Coming back with a clear head makes the experience much better.
Stay away from alcohol and substances
Never play while under the influence. Your judgment is impaired in that state and the tendency to place overly risky bets increases.
Account Control Features
399bt gives users full control over their account. You can contact our support team at any time to activate any of the following features:
- Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. The minimum deposit at 399bt is ৳300.
- Session Limit: Set a cap on how long you can play in a single session.
- Loss Limit: Set an upper limit on how much you can lose within a given period.
- Time-Out: Temporarily close your account for a short-term break — from 24 hours up to 90 days.
- Self-Exclusion: Fully deactivate your account for a longer-term break. It cannot be reactivated during the chosen period.
- Account Closure: If you wish to permanently close your account, contact support — it will be processed without any questions asked.
Requests to increase these limits are not always processed immediately — a request to lower a limit takes effect right away, but a request to raise one involves a cooling-off period that gives you time to reconsider.
If You Need Help
We are here for you
If you feel that gaming is having a negative impact on your life, do not wait — contact the 399bt support team. We will help you confidentially, whether that means setting account limits, a time-out, or self-exclusion.
For professional counselling, reach out to mental health services in Bangladesh. Problem gambling is a recognised mental health condition and effective treatment is available.
Frequently Asked Questions About Responsible Gaming
Play Responsibly
Enjoy your gaming experience in a safe environment — on your terms, within your limits.