399bt's Privacy Policy

399bt ("we", "us", or "the platform") is committed to building a safe, reliable, and transparent online entertainment environment for users in Bangladesh. When you use 399bt's website or services, you voluntarily share certain personal information with us. This Privacy Policy clearly explains how we collect that information, the purposes for which we use it, who we may share it with, and how we keep it secure. Please read this policy carefully. By continuing to use 399bt's services, you are agreeing to the terms of this policy.

1. Scope of Data Collection

To operate our services properly, we may collect the following types of information from users:

1.1 Registration Information

When you create an account, the information you provide includes: full name, date of birth, email address, mobile number, and details about your preferred payment method. This information is essential for verifying your identity and managing your account securely.

1.2 Financial Transaction Information

During deposit and withdrawal processes, we record payment-related information. 399bt currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. The date, amount, and method of each transaction are stored in our secure system.

1.3 Technical & Device Information

When you visit 399bt's website, certain technical information is collected automatically, such as:

• IP address and device type
• Browser name and version
• Operating system
• Time of access and session duration
• Pages visited and click patterns
• Referral source (where you came from when you arrived at the site)

1.4 Communication Information

When you contact our customer support — via live chat or by email at [email protected] — details of that conversation may be retained. This is used to resolve future issues and improve service quality.

2. Purpose of Data Use

Collected information is used only for the following legitimate purposes:

• Account management: Handling registration, login, and providing a personalized experience.
• Transaction processing: Completing deposit and withdrawal requests quickly and securely.
• Identity and age verification: Ensuring the platform is used only by those aged 21 or older.
• Fraud prevention: Identifying unusual transactions or account activity.
• Customer support: Resolving your issues quickly and effectively.
• Service improvement: Analyzing user behavior to further improve the site experience.
• Legal compliance: Adhering to applicable laws and regulations.
• Communication: Sending important account-related notifications.

We do not send any commercial promotional communications without your consent. If you have agreed to receive promotional emails, you may opt out at any time.

3. Cookies and Tracking Technologies

399bt uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that remember your session information and make the site more user-friendly.

3.1 Types of Cookies

• Essential cookies: Required for login sessions and security. Without these, the site cannot function properly.
• Analytical cookies: Collect site statistics — such as which pages are visited most. These do not reveal your identity.
• Functional cookies: Help remember language preferences or other personalization settings.

You can disable cookies through your browser settings. However, please note that disabling certain essential cookies may limit some features of the site.

4. Sharing Information with Third Parties

399bt never sells, rents, or exchanges your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: With authorized payment partners including bKash, Nagad, Rocket, Upay, and banks — solely for the purpose of completing transactions and under strict confidentiality agreements.
• Technology service providers: Trusted partners engaged for server hosting, cybersecurity, or software services — who are granted access only to the information they need and may not re-share it with third parties.
• Legal obligations: Information may be provided to relevant authorities when required by a court order, government directive, or lawful investigation.
• Fraud prevention: Relevant information may be shared with the appropriate authorities in the course of investigating suspicious or unlawful activity.

Outside of the above circumstances, your personal information is not disclosed to any third party.

5. Data Security Measures

399bt has put in place multiple layers of protection to ensure the highest level of security for your information:

5.1 Technical Security

• All data is transferred securely using SSL (Secure Sockets Layer) encryption technology.
• Sensitive information — particularly passwords — is stored in encrypted form; no staff member can view passwords directly.
• Firewalls and anti-intrusion systems are active around the clock.
• Regular security audits are conducted.

5.2 Administrative Security

• Only authorized staff are granted access to the data they need — following a "minimum necessary" principle.
• All staff are required to sign confidentiality agreements.
• Regular training on data protection is provided.

However, we acknowledge that no method of transmitting or storing information over the internet is completely impenetrable. We make every effort, but no platform can guarantee absolute security.

6. Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed or deactivated, certain information may be retained for a specified period for the following reasons:

• Financial transaction records — to fulfill legal and accounting obligations.
• Information relevant to fraud investigations or dispute resolution.
• When retention is required by order of a court or regulatory authority.

Once the applicable purpose has been fulfilled, data is securely deleted or anonymized.

7. User Rights

You have the following rights over your personal information. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You may request a copy of the information we hold about you.
• Right to rectification: You may request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances, you may request that your information be deleted — though some data may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases, you may ask us to limit how your information is being used.
• Right to object: You may raise an objection to any specific way in which your information is being used.
• Right to withdraw consent: You may withdraw your consent at any time from any processing that is based on consent.

We will endeavor to respond to your request within a reasonable time of receiving it.

8. Privacy of Minors

399bt is strictly for individuals aged 21 or older. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration. If a minor has opened an account using false information and we become aware of this, the account will be closed immediately and the associated information will be deleted.

9. Links to Third-Party Websites

If a third-party link appears on the 399bt site for any reason, we are not responsible for the privacy policies of those sites. You are advised to review the privacy policy of any third-party website before visiting it.

10. Changes to This Policy

We may update this Privacy Policy from time to time due to business needs, technological changes, or legal obligations. For any significant changes, we will send a notification to your registered email or clearly announce it on the website. Continued use of 399bt after a change has been made will be taken to mean that you have agreed to the updated policy.

The "Last Updated" date shown at the top of the page always reflects the most recent version.

11. Relationship with Responsible Gaming

399bt prioritizes responsible gaming. Information about your account and gaming behavior may be used — in complete confidence — to identify signs of potentially problematic gambling. This is done for your protection. For more details, please visit our Responsible Gaming page.

12. Applicable Law

This Privacy Policy is governed by applicable laws and regulations. In the event of any dispute or question of interpretation, the provisions of the applicable law shall prevail.